Terms of Use
Last Updated: September 2, 2026
- Introduction
These Terms of Use (“Terms”) establish the terms and conditions governing your access to and use of the website, client portal, digital platforms, and services provided by Russo Immigration LLC (“Russo Immigration,” “Company,” “we,” “us,” or “our”).
By accessing our website, creating an account, scheduling a consultation, submitting information, uploading documents, purchasing services, or otherwise using any of our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, please do not access or use our Services.
These Terms apply together with our Privacy Policy and any separate service agreement, engagement agreement, payment agreement, or other written agreement applicable to the services you purchase.
Our Services are intended for individuals who are at least 18 years old. If you are under 18, you may use our Services only through a parent, legal guardian, or other person legally authorized to act on your behalf.
No Government Affiliation
Russo Immigration LLC is a private company and is not a government agency.
We are not affiliated with, sponsored by, endorsed by, or acting on behalf of U.S. Citizenship and Immigration Services (“USCIS”), the U.S. Department of Homeland Security (“DHS”), the U.S. Department of State (“DOS”), the Executive Office for Immigration Review (“EOIR”), the U.S. Department of Justice (“DOJ”), U.S. Customs and Border Protection (“CBP”), U.S. Immigration and Customs Enforcement (“ICE”), or any other government agency.
Government forms and official immigration information may be available directly from government websites.
No Legal Advice
Russo Immigration LLC is not a law firm and does not provide legal advice through its Services.
Our Services do not create an attorney-client relationship between you and Russo Immigration LLC, its owners, employees, contractors, or representatives.
If your circumstances require legal advice, legal representation, or a legal determination, you should consult a licensed immigration attorney or another professional legally authorized to provide such services.
- Description of Services
Russo Immigration provides immigration-related administrative, organizational, informational, and document-support services within the scope permitted by applicable law.
Depending on the services selected and the applicable agreement, our Services may include:
Administrative assistance related to immigration matters;
Assistance with organizing immigration forms and documentation;
Document preparation assistance based on information provided by the Client;
Organization of supporting evidence and documentation;
Translation and language assistance;
Case organization and document tracking;
Administrative case-status monitoring, when available;
Notifications regarding case-related updates, when available;
Assistance with gathering information and documentation;
Client communication and administrative coordination;
Educational and informational immigration resources;
Document upload and storage through available digital platforms; and
Referral or coordination with licensed immigration attorneys when legal assistance is appropriate or required.
The specific services provided to a Client are determined by the service purchased and, when applicable, the written agreement between the Client and Russo Immigration.
The scope of our Services may vary depending on the Client’s circumstances, the applicable government agency, and changes in immigration procedures or requirements.
- Government Information and Technology Integrations
Certain features of our Services may rely on information made available through government websites, government systems, APIs, or third-party technology platforms.
Where such integrations are available, Russo Immigration uses them only for legitimate business purposes and in accordance with applicable access requirements, technical limitations, authorization requirements, and applicable policies.
Information obtained from government systems may be delayed, incomplete, unavailable, or subject to change.
Russo Immigration does not control government systems and cannot guarantee their availability, accuracy, processing times, or continued operation.
We do not intentionally use unauthorized methods to obtain restricted government information, including prohibited scraping techniques or non-public access mechanisms.
When a third-party or government system requires authorization or consent, access will be limited to the extent permitted by the applicable authorization.
- Accounts and Authentication
Certain features may require you to create and maintain an account.
When creating an account, you agree to provide information that is accurate, current, and complete.
You are responsible for:
Maintaining the confidentiality of your login information;
Keeping your account information current;
Protecting access to your account;
Monitoring activity associated with your account; and
Informing Russo Immigration promptly if you suspect unauthorized access or use.
You may not use another person’s account without proper authorization.
Where available, our platforms may support additional authentication methods provided by your device or a third-party service.
If biometric authentication is offered through your device, such authentication may be handled directly by the device’s operating system. Unless expressly stated otherwise in our Privacy Policy, Russo Immigration does not receive or retain biometric templates.
- User Responsibilities and Acceptable Use
You agree to use our Services in a lawful and responsible manner.
You agree that you will not:
Provide information that you know is false, fraudulent, or materially misleading;
Submit fraudulent documents;
Impersonate another individual or entity;
Access another person’s account without authorization;
Interfere with the operation or security of our website or platforms;
Attempt to gain unauthorized access to systems, accounts, or information;
Introduce malicious software, viruses, or harmful code;
Circumvent security measures or access restrictions;
Violate the privacy, intellectual property, or other legal rights of another person;
Use our Services for unlawful purposes;
Attempt to reverse engineer or compromise our technology;
Use our Services to conduct unauthorized commercial activities; or
Misuse information obtained through our Services.
You are responsible for reviewing the information and documents prepared or organized on your behalf and for informing Russo Immigration of any errors or omissions that you identify.
You remain responsible for providing truthful and complete information regarding your immigration history and circumstances.
- Client-Provided Information and Documents
Our Services depend on information and documentation provided by the Client.
You are responsible for ensuring that information and documents provided to Russo Immigration are accurate, complete, authentic, and current to the best of your knowledge.
You agree to promptly notify us of any material change in your circumstances that may affect the services being provided.
Russo Immigration is not responsible for consequences resulting from inaccurate, incomplete, outdated, fraudulent, or misleading information supplied by a Client.
By providing documents or other content to Russo Immigration, you authorize us to use and process that information as reasonably necessary to provide the Services, communicate with you, maintain your case records, and perform our contractual obligations, subject to our Privacy Policy and applicable law.
- Fees, Payments, and Refunds
Fees for Russo Immigration’s Services are established according to the applicable service agreement, invoice, payment plan, or other written arrangement.
Unless expressly stated otherwise:
Russo Immigration service fees are separate from government filing fees;
Government filing fees are established and collected by the applicable government agency;
Third-party costs may be charged separately;
Payment of a service fee does not guarantee approval of an immigration matter; and
Payment obligations remain subject to the applicable service agreement.
Any refund, cancellation, or payment-plan terms applicable to a specific service will be governed by the applicable written agreement or refund policy.
Failure to make required payments may result in the suspension or termination of Services, subject to the applicable agreement and applicable law.
- Communications
By providing your telephone number, email address, or other contact information, you authorize Russo Immigration to communicate with you regarding your relationship with the Company and the Services you request or receive.
Communications may include:
Appointment confirmations;
Requests for documents or information;
Administrative case updates;
Payment-related communications;
Service-related notices;
Account notifications; and
Other communications reasonably related to the Services.
We may communicate through email, telephone, SMS/text messages, WhatsApp, client portals, video-conferencing platforms, or other communication technologies used by the Company.
Electronic communications may involve third-party service providers. Although we implement reasonable safeguards, no electronic communication system can be guaranteed to be completely secure.
- Government Processing and Immigration Decisions
Immigration applications, petitions, requests, and benefits are ultimately subject to the authority and discretion of the applicable government agency.
Russo Immigration does not control government decisions or processing times.
Government agencies may, among other things:
Request additional evidence;
Schedule or reschedule appointments or interviews;
Delay or expedite processing;
Reject or deny applications;
Issue notices or requests;
Change filing requirements;
Change fees or procedures; or
Take other actions affecting an immigration matter.
Any processing-time estimate or general timeline communicated by Russo Immigration is informational only and should not be interpreted as a guarantee.
Russo Immigration does not guarantee approval of any immigration application, petition, visa, work authorization, permanent resident status, citizenship, asylum benefit, waiver, or other immigration benefit.
- Third-Party Services and Links
Our website and Services may contain links to or integrations with third-party websites, applications, technology providers, payment processors, communication platforms, government agencies, and other external services.
Third-party services operate independently from Russo Immigration and may have their own terms, policies, and privacy practices.
Russo Immigration is not responsible for the content, availability, security, accuracy, or practices of third-party services.
Your use of any third-party service is subject to the terms and policies established by that third party.
This includes government websites and systems operated by USCIS, the Department of State, EOIR, DHS, and other agencies.
- Intellectual Property
All content and materials made available through our website and Services, including but not limited to text, graphics, photographs, videos, logos, trademarks, designs, software, layouts, and other proprietary materials, are owned by or licensed to Russo Immigration LLC unless otherwise stated.
You may access and use these materials solely for their intended personal use in connection with our Services.
You may not, without our prior written authorization:
Copy or reproduce our proprietary materials;
Distribute or publish our content;
Modify or create derivative works;
Sell or commercially exploit our materials;
Remove proprietary notices; or
Use our trademarks, branding, or logos in a manner that suggests an unauthorized relationship with Russo Immigration.
Nothing in these Terms transfers ownership of our intellectual property to you.
- Privacy and Data Protection
Our collection, use, storage, disclosure, and retention of personal information are governed by our Privacy Policy.
Immigration matters may require Clients to provide sensitive information and documents, which may include identification documents, immigration records, government notices, employment information, family information, and other personal documentation.
Russo Immigration uses such information only as described in our Privacy Policy and as reasonably necessary to provide our Services, communicate with Clients, maintain records, comply with legal obligations, protect our systems, and operate our business.
We do not sell personal information.
Where applicable, we obtain consent before sharing personal information with third parties when consent is required by law or our applicable privacy practices.
Subject to applicable legal and record-retention requirements, Clients may request access to, correction of, or deletion of personal information in accordance with our Privacy Policy.
- Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
RUSSO IMMIGRATION DOES NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR AVAILABLE AT ALL TIMES.
WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF INFORMATION PROVIDED BY GOVERNMENT AGENCIES OR THIRD-PARTY SERVICES.
IMMIGRATION LAWS, REGULATIONS, POLICIES, FORMS, FEES, PROCEDURES, AND GOVERNMENT PRACTICES MAY CHANGE AT ANY TIME.
RUSSO IMMIGRATION DOES NOT GUARANTEE ANY PARTICULAR IMMIGRATION RESULT.
USE OF OUR SERVICES DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP.
RUSSO IMMIGRATION DOES NOT PROVIDE LEGAL ADVICE THROUGH THESE SERVICES.
CLIENTS WHO REQUIRE LEGAL ADVICE OR LEGAL REPRESENTATION SHOULD CONSULT A LICENSED IMMIGRATION ATTORNEY.
- Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUSSO IMMIGRATION LLC, ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES.
TO THE EXTENT PERMITTED BY LAW, THIS INCLUDES DAMAGES OR LOSSES RESULTING FROM GOVERNMENT DELAYS, GOVERNMENT DECISIONS, APPLICATION DENIALS, CHANGES IN IMMIGRATION LAW OR POLICY, THIRD-PARTY SERVICE INTERRUPTIONS, TECHNOLOGY FAILURES, OR EVENTS BEYOND OUR REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUSSO IMMIGRATION’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO RUSSO IMMIGRATION FOR THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
- Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Russo Immigration LLC, its owners, members, employees, contractors, representatives, affiliates, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses, including reasonable attorneys’ fees, arising out of or relating to:
Your violation of these Terms;
Your misuse of the Services;
Your violation of applicable law;
False, fraudulent, or materially misleading information or documents provided by you;
Your infringement of the rights of another person or entity; or
Unauthorized use of our website, systems, or Services.
- Unauthorized Practice of Law
Russo Immigration LLC recognizes and respects the laws governing the practice of law and the provision of immigration-related services.
Russo Immigration does not authorize its employees, contractors, or representatives to provide legal advice or legal representation outside the scope legally permitted for their respective roles.
Our Services are limited to the administrative, informational, organizational, document-support, and other services that we are legally permitted to provide.
When a Client’s circumstances require legal advice, legal representation, or a legal determination, the Client should consult a licensed immigration attorney or another professional legally authorized to provide the required service.
Nothing in these Terms is intended to authorize or permit the unauthorized practice of law.
- Suspension and Termination
Russo Immigration may suspend or terminate access to some or all Services when reasonably necessary, including when:
You violate these Terms;
You provide fraudulent or materially misleading information;
You engage in unlawful activity;
You attempt to compromise the security of our systems;
You fail to meet applicable payment obligations;
Continuing to provide the Services would create legal, ethical, operational, or security concerns; or
Otherwise permitted under the applicable service agreement.
Upon termination, your authorization to access and use the applicable Services will end.
Termination does not affect rights or obligations that arose before termination.
Where applicable, requests for access to or deletion of personal information will be handled according to our Privacy Policy and applicable law.
- Governing Law and Venue
These Terms shall be governed by and interpreted under the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.
To the extent permitted by law, any dispute arising from or relating to these Terms or the Services shall be brought before a court of competent jurisdiction located in Orange County, Florida, unless applicable law requires otherwise or a separate written agreement provides a different forum.
- Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it enforceable.
The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
- Changes to These Terms
Russo Immigration may revise these Terms from time to time to reflect changes to our Services, technology, business practices, or applicable legal requirements.
When material changes are made, we may provide notice through our website, client portal, email, or another reasonable communication method.
The “Last Updated” date at the beginning of these Terms indicates when the most recent revision became effective.
Your continued use of our Services after the effective date of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
- Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreement, payment agreement, engagement agreement, or other written agreement between you and Russo Immigration, constitute the agreement governing your use of the applicable Services.
If there is a conflict between these Terms and a separately executed written agreement concerning specific Services, the applicable written agreement shall control with respect to those Services.
- Contact Us
Russo Immigration LLC
37N Orange Ave – Orlando, FL – 32801
Website: russoimmigration.com
Email: info@russoimmigration.com
Phone: (407) 553 3553
If you have questions regarding these Terms of Use, please contact Russo Immigration using the contact information above.